Frequently Asked Questions
Ordering
What information do I need before I order a part?
Where do I find this information?
How do I order a part on this website?
Is there any other way I can order a part?
When can I order the part(s)?
How do I pay for the part(s)?
Do I have to pay sales tax on my order?
Do you accept tax exempt orders online?
What credit cards can I use?
When will my credit card be charged?
How do you protect my credit card information?
What do I do if my credit card is declined on your website?
How long does it take to process my order?
How long does it take to receive my order?
What are the Terms and Conditions of ordering (or what is the fine print)?
How do I cancel my order?
What if I have a question about my order?
Shipping
What is the cost to ship my order?
What method is used to ship my purchases?
How are my purchases packaged?
What shipping carriers do you use?
How do I track my order?
How long does it take to ship my order?
Can I get faster shipping?
Do you ship to Alaska, Hawaii and Puerto Rico?
Do you ship to US Military APO/FPO boxes?
Do you ship international orders?
What if my order arrives damaged or is incorrect?
What if my order arrives and is missing some of the parts I ordered?
What if I have any other question about shipping?
Returns
What is your return policy?
How many days do I have to return the parts?
Where do I return the parts?
What if my order arrives damaged or is incorrect?
What if my order arrives and is missing some of the parts I ordered?
Technical Problems
What if I have a technical problem with your site?
Ordering
What information do I need before I order a part?
You need the part number of the part you wish to order. Sometimes you can find that part number by reading it off the original part. If you can’t find the part number on the part, the second best choice is to look in your User’s Manual – sometimes it lists the part number for the each part of the equipment you have. When you find the part number, enter it into the part number field on the screen where you will see information about the part and have the option to order the part.
If you don’t have the manual, this site provides other ways to find the part number. One way to search for a part number is by knowing the model number of the equipment and the make and model number of the engine along with any spec number that appears on the engine (if applicable). Enter the model number into the model number field on the screen to view a list of part numbers for that model. When you find the correct part number, enter it into the part number field on the screen where again you will see information about the part and have the option to order the part.
Lastly, if you don’t know the part or model number, you can find this information by clicking on the “Need Help With Model Number ” button under the Model Number field where you can select the type of equipment you have, the manufacturer of the equipment, and then the model number where you can click to see the part number listing. Once there, either click on the part number or enter the part number into the part number field.
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Where do I find this information?
The best place to find the part number (or model number) for your equipment is in the equipment’s user manual that you received when you purchased your equipment. If the manual is not available, the next best step is to look on the equipment itself to find this information. Here is where you look:
The part number or model number may be located in different places on the equipment depending on the type of equipment you have. Generally, part or model identification tags are located in areas unlikely to need replacement, even after years of use.
For handheld equipment, the tag is usually white and approximately 1" x 1/2" in size. Handheld ID tags are normally located on an aluminum portion of the engine, somewhat set into the unit to protect the label from wear. (A bar code will also be on this tag.)
For most power equipment, these tags are approximately 2" x 3" in size. Here are the common tag locations for popular equipment:
- Riding mower tags are located on the underside of the seat.
- Walk-behind mowers tags are found either on the deck or on the rear door of the rear discharge unit.
- Tiller model number tags are generally on the tine housing.
- Single-stage snow thrower tags are next to the key and primer.
- Two-stage snow throwers model number tags are located on the bottom of the main gear housing which is often called the belly pan
- Log splitters, chipper shredders and edgers model tags can be found on the frame or main housing
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How do I order a part on this website?
When you have found the part number (see above), either click on the part number link or enter it into the Do You Have Your Part Number field. You will then see a product information page with the option to “Add to Cart”. If this is the part you want, click on “Add to Cart” and you will be taken to the Checkout page where your part is listed along with the purchase price.
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Is there any other way I can order a part?
Yes. You can order parts by calling our Customer Service Center number at 1-800-816-5849. You will need the model number of the equipment and the make and model number of the engine along with any spec number that appears on the engine (if applicable). If you call, please have your credit card information ready.
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When can I order the part(s)?
When you can order depends on how you place your order:
- You can place a parts order through this website 24 hours per day, 7 days a week
- You can place a parts order on the phone Monday through Saturday between 8 AM and 8 PM Eastern Time at 1-800-816-5849 where one of our Customer Service Center Representatives will be happy to assist you.
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How do I pay for the part(s)?
You can pay for the part(s) two ways:
- Online: This is your most convenient option. If you choose to order online, simply enter all of your payment information through our secure payment server. You can order 24 hours a day, 7 days a week.
- Telephone: If you wish to pay by telephone, call us toll-free: 1-800-816-5849 (Monday through Saturday between 8 AM and 8 PM Eastern Time). Have your credit card and order information ready. Our Customer Service Center will be glad to place your order for you.
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Do I have to pay sales tax on my order?
Sales tax is added to orders shipped within Missouri. Tax rates within Missouri vary depending on the destination.
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Do you accept tax exempt orders online?
No sorry we do not.
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What credit cards can I use?
We accept MasterCard and Visa.
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When will my credit card be charged?
Your credit card will be charged at the time your order is shipped.
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How do you protect my credit card information?
We want you to feel completely comfortable when placing an order. All the information you transmit to us is secure and is kept strictly confidential. Secure server software, together with your browser, strongly encrypts all of your personal information — including credit card number, name, expiration date, and zip code — so that it cannot be read by anyone else over the Internet. The encryption process converts the characters you enter into coded data that is then transmitted securely over the Internet.
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What do I do if my credit card is declined on your website?
If your credit card was declined during the order process you will need to contact the card issuer.
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How long does it take to process my order?
After you place your order, we will process it and ship it from our warehouse within 72 hours (often sooner) for in-stock items, and 10 to 30 days for special order items.
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How long does it take to receive my order?
The total time a part takes to get your location depends on two factors:
- The time it takes to process your order (see question above)
- The time it takes the part to get from our warehouse to your door. All orders are shipped via ground transportation. Depending on your location, you will receive your order in 4 to 9 days from the time we ship from our warehouse. (See Shipping below.)
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What are the terms and conditions of ordering (or what is the fine print)?
MowerPartsWeb is responsible for the manufacturing, shipping and processing of your order. Please know that every effort is made to ensure the accuracy of the parts information on your order. Once your order has been placed in our system, the order is scheduled for processing and your credit card will be charged when the item is shipped. Please review your order carefully before sending it to us.
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How do I cancel my order?
Regardless if you purchased your part(s) through www.mowerpartsweb.com or through our Customer Service Center, please call us toll free at 1-800-816-5849 (Monday through Saturday between 8 AM and 8 PM Eastern Time) and we will process your cancellation. Please have your original order confirmation number available. We will process your cancellation and provide a UPS call tag via mail to be used for returning your parts to our facility (See “What is the Return Policy?”)
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What if I have a question about my order?
For parts orders placed online through www.homedepot.com or through our Customer Service Center, or call us at 1-800-816-5849 (Monday through Saturday between 8 AM and 8 PM Eastern Time) and we will be glad to assist you.
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Shipping
What is the cost to ship my order?
The cost to ship part orders depends on the total cost of your order:
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Shipping Charges per Total Order Cost
$00.00 to $49.99 shipping is $9.50
$50.00 to $99.99 shipping is $10.95
$100.00 to $149.99 shipping is $12.95
$150.00 to $199.99 shipping is $15.95
$200.00 to $249.99 shipping is $19.95
$250.00 to $299.99 shipping is $25.95
Over $300.00 shipping is $30.95
Shipping Charges apply to the lower 48 states only. We can ship to AK and HI but the order must be phoned in and special shipping charges do apply.
In some rare cases shipping charges will be higher based on the item’s size, for example: decks, baggers, etc. These orders will apply shipping charges at the time of shipment.
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What method is used to ship my purchases?
All orders will ship via UPS ground service. Your orders must be received by 12:00 Noon Eastern Time to be processed that same day, otherwise your order will be processed the next business day.
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How are my purchases packaged?
The package in which your part arrives varies by the type of part it is. Most are shipped in plain cardboard boxes. Some part orders arrive in specially designed bags or boxes to ensure their safe arrival.
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What shipping carriers do you use?
We use UPS (United Parcel Service).
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How do I track my order?
The day your order is shipped, we will email the tracking number to you so you'll know your order is on its way. UPS packages can be tracked at www.ups.com.
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How long does it take to ship my order?
The total time a parts takes to get to your location from the time you ordered it depends on two factors:
- The time it takes to process your order
- The time it takes the part to get from our warehouse to your door. All orders are shipped via ground transportation. Depending on your location, you will receive your order in 4 to 9 days from the time we ship from our warehouse.
We do not offer Next Day or Second Day shipping on our items.
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Can I get faster shipping?
No. We only offer UPS ground transportation.
Please note: to receive the shortest shipping time available, please place your order by 12:00 Noon, Eastern time so your order can be processed the day it is received. Otherwise, your order will be processed the next business day.
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Do you ship to Alaska, Hawaii and Puerto Rico?
Not from this website, but we can make arrangements on phone orders. Higher shipping costs will apply in most cases.
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Do you ship to US Military APO/FPO boxes?
Not from this website, but we can make arrangements on phone orders. Higher shipping costs will apply in most cases.
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Do you ship international orders?
Not from this website, but we can make arrangements on phone orders. Higher shipping costs will apply in most cases. All prices will be in US currency.
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What if I have any other question about shipping?
For parts orders placed on www.mowerpartsweb.com or through our Customer Service Center, you can visit www.ups.com to track your order. Your tracking # is emailed to you when your order ships. If you still have questions about shipping or any other concern, call us at 1-800-816-5849 (Monday through Saturday between 8 AM and 8 PM Eastern Time) and we will be happy to help you.
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Returns
What is your return policy?
If the part(s) you order arrives at your home and it doesn’t fit or fails to work properly, you may return all parts from the order and receive full credit back to your original credit card provided the parts are in re saleable condition. Electrical parts are not returnable. You will need to pay the return postage.
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This return policy applies regardless of whether you bought the part(s) through www.mowerpartsweb.com or on the phone from one of our Customer Service Center representatives.
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How many days do I have to return the parts?
You can return an order within 30 days of purchase for a refund.
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All damage and shortage claims should be made within 30 days of delivery. If the parts or package is damaged upon arrival, you have the right to refuse the order. If your shipment arrives and it is not complete, please contact our toll-free customer service center number at 1-800-816-5849 to replace the order.
If you are eligible to receive a refund, credit will be given within 48 hours of receipt of the parts at MowerPartsWeb warehouse which from the part was shipped (if it is in acceptable condition). Credit will appear on the original credit card within 1-2 billing cycles.
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Where do I return the parts?
If you purchased parts through www.mowerpartsweb.com or through our Customer Service Center, please call us toll free at 1-800-816-5849 (Monday through Saturday between 8 AM and 8 PM Eastern Time) and we will be happy to process your return. Please have your original order confirmation number available. We will process your return and provide a UPS call tag via mail to be used for returning your parts to our facility (See “What is your Return Policy?”).
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What if my order arrives damaged or is incorrect?
In the event that your order arrives damaged or incorrect, we will immediately ship a replacement to you. If you placed your parts order online through www.mowerpartsweb.com or through our Customer Service Center, please contact our Customer Service Center department at 1-800-816-5849. All damage claims should be made within 30 days of delivery to your home or office.
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What if my order arrives and is missing some of the parts I ordered?
In the event that parts are missing, we will immediately ship the part to you at no charge. If you placed your parts order online through www.mowerpartsweb.com or through our Customer Service Center, please contact our Customer Service Center department at 1-800-816-5849. All shortage claims should be made within 30 days of delivery to your home or office.
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Technical Problems
What if I have a technical problem with your website?
Please report any technical problems you have with our website or our phone lines to cservice@mowerpartsweb.com
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